Supporting Every Swing

Dive into Our Manuals & FAQs!

At Golfzon Wave, we believe in making your golf simulation experience as seamless as possible. That's why we've crafted a rich library of manuals, help guides, and FAQs tailored to guide you effortlessly.


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What PC specifications do I need to run Vision WAVE?

We categorise our PC specifications into three tiers: Minimum, HD, and FHD. The minimum specification allows basic functionality with HD resolution, but you might experience some lag or disruptions. For a seamless FHD experience, we recommend adhering to our FHD specifications.

Minimum Specs (Resolution: 1024x768):

  • OS: Windows 10 64-Bit minimum
  • CPU: i3 or AMD Ryzen 3
  • RAM: 4GB
  • HDD: At least 70 GB free space
  • VGA: NVIDIA GeForce GT 640, AMD Radeon R7 250, or Intel UHD Graphics 630

HD Specs (Resolution: 1280x720):

  • OS: Windows 10 64-Bit minimum
  • CPU: Intel Core i5 or AMD Ryzen 5
  • RAM: 8GB
  • HDD: At least 70 GB free space
  • VGA: NVIDIA GeForce GTX 660 or AMD Radeon RX 460

FHD Specs (Resolution: 1920x1080):

  • OS: Windows 10 64-Bit minimum
  • CPU: Intel Core i7 or AMD Ryzen 7
  • RAM: 16GB
  • HDD: At least 70 GB free space
  • VGA: NVIDIA GeForce GTX 1060-3GB or AMD Radeon RX 590

Note: PC requirements might change based on software updates. While the minimum specs allow software operation, optimal performance might not be guaranteed (potential for lag, disruptions, etc.).

Does it run on Mac OS?

Regrettably, our software isn't compatible with Mac OS. It's designed exclusively for Windows OS, requiring a minimum of Windows 7 (64-bit).

Game is forced to end after the black screen appears and it does not run again.

Navigate to either C or D Drive → Golfzon folder → VisionHome → Driver folder. Right-click on the 'dxwebsetup' file and select 'Run as Administrator'.

I don’t hear any sound after connecting TV/Beam Projector.

1. Cable Interference:

  • Terminate the program.
  • Disconnect all cables from the PC, excluding the power cable. This includes sound devices and wireless sound devices (e.g., Bluetooth) connected via AUX.
  • Reconnect only the keyboard, mouse, and WLAN to the PC and reboot.
  • After reboot, check the display by connecting the HDMI cable to a TV or projector.
  • Launch the program and verify if sound is correctly relayed through the TV or projector.

2. UHD TV Considerations:

  • For UHD TVs, ensure you're using an HDMI 2.1 cable for sound delivery.
  • If you're using HDMI 2.0, upgrade to 2.1 or a newer version.

3. Volume Settings:

  • Ensure the TV or projector isn't muted and the volume is up.
  • Check the PC's volume settings: un-mute and adjust as needed.

Can I use Vision WAVE in an environment where the Internet is not accessible? (Offline mode)

  1. Launch the software in an offline environment (where the internet isn't available).
  2. When prompted with "Internet connection is not found. Retry?", select 'No'.
  3. Click 'Start'.

Do WAVE products regular recharging?

For optimal battery life and seamless device operation, follow these charging guidelines:

  1. If you use the device more than twice a week, recharge it when the second battery's LED turns red.
  2. If the device remains unused for extended durations, ensure it's charged at least once a week using the provided cable.
  3. Consistent charging is essential; allowing the battery to fully deplete can result in device issues.

WAVE Putt (putting mat) and WAVE Radar (radar sensor) are not connecting.

When the WAVE Putt and WAVE Radar are successfully paired, the fourth LED on the WAVE Radar will illuminate green. If they aren't connected, consider the following steps:

  1. Using WAVE Skills App: Ensure the 'attachment in use' setting under 'Settings' or 'Device Connection' is set to WAVE Putt.
  2. Using Vision WAVE Software: First, connect the WAVE Radar to your PC. Next, launch the Vision WAVE software and power on the WAVE Putt to establish a proper connection.
  3. Re-pairing Devices: WAVE Putt and WAVE Radar are pre-paired when shipped. However, if you've hit the Reset button or replaced either device due to service needs, you'll need to re-pair:

WAVE Radar (radar sensor) and Smart Watch are not connecting.

Supported devices include the Apple Watch and Galaxy Watch 5 & 6. While connections to other wearable OS devices are possible, they might not function optimally.

WAVE Radar can pair with either the WAVE Putt or smartwatches through Bluetooth. However, it can't connect to both simultaneously. By default, the WAVE Radar is set to connect with the WAVE Putt upon shipment. To switch to a smartwatch, use the WAVE Skills app and adjust the 'attachment in use' to 'Smart Watch' under 'Settings' or the 'Device Connection' page.

Can I use WAVE Radar by connecting it to a smart watch only?

After updating the WAVE Radar's recent attachment via the Skills app for a smartwatch, you can use the app directly on the smartwatch, paired with the WAVE Radar, without needing to connect to the WAVE Skills app again.

I have been using the device outdoors and the device is hot. Can I continue to use it?

While the radar technology in WAVE Radar remains unaffected by temperature, its ideal operating range is between -10°C to 50°C (14°F to 122°F). If temperatures fall outside this range, it's crucial to power off the WAVE Radar. This ensures the device returns to the optimal temperature and helps avoid potential malfunctions.

Can I use WAVE in rain?

The device is splash-resistant with an IPX3 waterproof rating. This means it can handle light rain or occasional splashes. However, exposure to more than minor splashes or full submersion can lead to malfunctions. If the device becomes wet or damp, promptly wipe it down with a soft cloth.

Can I use WAVE Skills without WAVE Radar?

WAVE Skills can access data only when disconnected from WAVE Radar. At present, practicing putting with just the WAVE Putt (putting mat) without the WAVE Radar isn't feasible. However, we're working on an update to make this possible.

Cannot see shot data generated in WAVE Skills.

When connected to the internet, WAVE Skills auto-uploads and stores your shot data on the server. You can review this saved data under 'Shot History'.

Cannot see swing videos generated in WAVE Skills.

Even when WAVE Skills is online, swing videos require manual uploading to the server. Once uploaded, they can be viewed in 'Shot History'.

Can’t I use Vision WAVE software while using the Internet? I cannot play network plays.

WAVE Radar connects to devices via a Wi-Fi module. If your PC relies solely on a Wi-Fi modem for internet access, you won't be able to use the internet concurrently with Vision WAVE.

To use the internet while operating Vision WAVE:

  1. Opt for a wired internet connection or
  2. Acquire an additional Wi-Fi modem.

For those with two Wi-Fi modems, Windows 10 and 11 allow separate connections. You can link the WAVE Radar to one modem and use the other for regular internet access.

There are issues when I used it on Windows 11.

Vision WAVE is optimized for Windows 10. Given that Windows 11 is a newer platform, the software might exhibit instability on it. If you encounter any issues, please detail them for us. We're committed to offering prompt solutions and assistance.

Can I practice putting with WAVE Putt (putting mat) only without WAVE Radar?

At the moment, WAVE Putt requires WAVE Radar to operate and cannot function independently. Practicing putting solely with WAVE Putt isn't feasible.

How do I change the distance in Approach Practice and the Putting Arena?

Yu can change the distance in these two game modes by pressing the left & right arrow keys on your keyboard to go closer or further away.

Can I run Vision WAVE with WAVE Radar only without WAVE Putt (putting mat)?

If you don't have WAVE Putt, Vision WAVE offers a "Double Concede" mode.

How long does it take to download the WAVE Vision Software

This depends on your WiFi connection, but it can take up to 6 hours as you’re downloading 148 world-famous high-quality courses. When you place an order for Wave, you will receive the link to download the software so you can get started when the product arrives.

How many courses are available with WAVE?

There are 148 total depending on the subscription package you purchase. You will have 3 courses available when you download Vision Wave software. 18 with the Basic Plan, and 148 with the Premium Package.

What is Arcade mode?

This will be available in December 2023.

How long does the Wave battery last?

Wave uses a SAMSUNG battery and lasts for 3 hours if it’s being continuously used on a full charge. Wave can be used whilst plugged in, indoors.

How much space do I need for Wave?

You need a minimum of 11.5ft from the screen/net to the ball, then 6.5-8.2ft from the ball to the Wave.

How long is the warranty?

The warranty period for GOLFZON WAVE devices is two years from the date of purchase.

The WAVE may be returned for replacement with a refurbished device or repair, and Golfzon reserves the right in its sole discretion to either repair or replace the unit with a refurbished one.

Warranty Exclusions:
This Limited Warranty does not cover the following issues:

a. Damage or failure due to physical damage caused by drops or strikes, abuse, improper or abnormal use, improper maintenance, neglect, errors and omissions by anyone other than Golfzon, theft, fire, flood or any act of God.

b. Damage due to non-Golfzon repairs or use of non-Golfzon approved accessories, including, but not limited to chargers or cables.

c. Damage due to unauthorized alterations or modifications.

d. Damage caused by liquid and/or liquid ingress, which may or may not be due to operating in a wet environment without a rubber Adapter Power Cover in place, or immersion or exposure to other liquids and chemicals.

e. Damage or failure due to normal wear and tear consistent with regular use, including, but not limited to, worn cables.

f. Damage or failure due to power failures, power fluctuations, insufficient and inadequate heating, or electric shocks.

g. Usage that is not in accordance with product instructions or Failure to follow the product instructions or failure to perform preventative maintenance.